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Priority Queuing & Escalation
Important or urgent chats are moved to the front of the line and escalated to senior team members if needed – so nothing gets missed.
Live Chat Queue5
- RSPeter10:28 AM
My order hasn't arrived yet — can you help?
Urgent - AKMichael Brown10:15 AM
Refund status for order #8821?
High - MPEmma Wilson9:52 AM
Need to change delivery address
Medium
PT
PeterUrgent
Assigned to Peter (Senior Agent)
Hi, my order was supposed to arrive yesterday but I still haven't received it.
10:29 AMOrder ID is #ORD12345. Can someone check please?
10:30 AMHi Peter — I'm sorry for the delay. I've escalated this to our logistics team and you'll get an update within the hour.
10:31 AMCustomer Details
Peter
peter8472@email.com
xxxxxxxxxx
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