Our Refund Policy

Last Updated 18/01/24.

Thank you for choosing our services. We’re committed to ensuring your satisfaction, which is why we offer a refund policy under the following terms:

Refund Eligibility Period: You are eligible to request a refund within 45 days of your initial onboarding date. This period is calculated from the date of your service activation as recorded in our systems.

Refundable Amount: In the event of a refund, you are entitled to receive back only the subscription amount you have paid. This refers to the amount specifically mentioned in the order form for the service you subscribed to.

Requesting a Refund: To initiate a refund request, please contact our customer service team through the provided channels or mail at on “refund@chatbot.team”. You will need to provide your order details and the reason for the refund request. Our team will guide you through the process and inform you of any additional information or documentation required.

Processing Time: Once your refund request is received and approved, please allow up to 7 business days for the processing of your refund. The refund will be issued to the original payment method used at the time of purchase.

Non-Refundable Services: Please note that certain services may be non-refundable as specified at the time of purchase mentioned in order form. In such cases, our refund policy does not apply.

Modifications to the Refund Policy: We reserve the right to modify this refund policy at any time. Any changes will be effective immediately upon posting the revised policy on our website.

By purchasing our services, you acknowledge that you have read, understood, and agreed to be bound by this refund policy. If you have any questions or concerns about our refund policy, please do not hesitate to contact us. Contact us on legal@chatbot.team

 

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