Our Privacy Policy

Last updated: January 18, 2024

This Privacy Policy details the personal data handling practices of Convo Bot Private Limited, along with its subsidiaries and affiliates collectively known as “Chatbot.team.” We, at Chatbot.team, are committed to processing your personal data responsibly.

This Policy encompasses our products, services, website (www.Chatbot.team), and applications, except where stated otherwise. It outlines the types of personal information we collect, how we use it, the circumstances under which it may be shared, and the ways in which you can manage and correct your personal data. Please be aware that this Privacy Policy is an integral part of our Terms of Service.

Please note that this policy does not cover data collection practices offline or through other apps or websites, even those linked to or accessible from Chatbot.team’s website or software. We advise you to review the privacy policies of any third-party sites or services before sharing your information with them.

Regarding dispute resolution, any issues or claims related to this Privacy Policy or your use of Chatbot.team’s website or software will be resolved through final and binding arbitration, as outlined in our Terms of Service. Unless you choose to opt out, you agree to resolve disputes with Chatbot.team individually and not as part of any collective or representative action. You will also be limited to individual forms of relief, such as monetary, injunctive, and declaratory relief.

1. Definitions

1.1. Controller

refers to an individual, legal entity, public authority, agency, or other organization that, alone or in conjunction with others, decides the objectives and methods of processing personal data.

1.2. End-User

is defined as any individual or organization that interacts with the Subscriber through the use of the Service(s).

1.3. Personal Data

means any information relating to an identified or identifiable natural person (‘data subject’); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.

1.4. Service(s)

are the offerings provided by Chatbot.team through their exclusive customer onboarding platform designed for collaboration.

1.5. Subscriber

is any individual or legal entity that has registered for the Service(s) by signing up.

1.6. Website(s)

means the website(s) that Chatbot.team operates.

2. How is your data collected?

2.1. Most of the data Chatbot.team gathers is provided directly by you. We collect your Personal Data in the following ways

  • When you sign up for any of Chatbot.team’s Service(s);
  • Through your usage or viewing of Chatbot.team’s Website, which can collect Personal Data via Cookies in your browser;
  • When you fill out web forms on our Website(s), or engage with interactive aspects of the Website(s), such as surveys, contests, promotions, sweepstakes;
  • If you seek customer support, or communicate with us in other ways;
  • Automatically, when you use the Service(s), by collecting information about your device type and operating system version, as part of our agreement with you.

2.2. Additionally, Chatbot.team may acquire your Personal Data indirectly in these scenarios:

  • From external sources like databases and social media platforms, ensuring these sources have your consent or are legally allowed to share your personal information with us;
  • If you permit Chatbot.team to link with a third-party service, we’ll gather and store details like your name, email address(es), current city, profile picture URL, and other data made available by that service, which we’ll handle according to this Policy.

2.3. Our Website includes social media tools and widgets that might be hosted by a third party or directly on our Website. Your interactions with these tools are subject to the privacy policy of the respective companies. We advise you to adjust your privacy settings on these third-party services to control the information they send to Chatbot.team. This data could be merged with other information we collect and might be both aggregate and specific.

2.4. When you access or use our Website or Services, or their content, certain third parties like advertisers, analytics firms, your mobile device manufacturer, your mobile service provider, and End-Users may use technologies to automatically collect information about you, your computer, or device. This information, which may be linked to your personal data, could track your online or mobile activities over time across different websites, apps, and services. These third parties might use this data for targeted advertising or content. Chatbot.team does not control these third-party tracking technologies or their use. For inquiries about targeted advertisements or content, you should directly contact the relevant provider.

3. Processing of Personal Data

3.1. Chatbot.team processes your Personal Data under these circumstances:

  • To enable your access and utilization of the Websites and Services;
  • To enhance the Websites and Services;
  • to process and complete payment transactions;
  • To offer onboarding services, customer success services, customer service, and support;
  • To market and advertise in compliance with applicable law;
  • To conduct analytics related to the Website and Services;
  • To investigate and prevent fraudulent transactions, unauthorized access to the Website and Service(s), and other illegal actions;
  • To customize the Websites and Service(s);
  • In instances where Chatbot.team undergoes a merger, acquisition by another company, or sells its Websites or business units, or if a significant portion of its assets are acquired by another entity. In such events, your data is likely to be among the transferred assets;
  • To inform you about updates, and changes to products or services offered via the Website and Services;
  • For internal training and quality assurance purposes;
  • For other purposes where Chatbot.team receives your consent.

3.2. “Aggregated Information” is the combination/analysis of data from multiple sources (including your shared data) that identifies trends, benchmarks, summary metrics, or predictive algorithms. When creating Aggregated Information, we ensure steps are taken to prevent identifying specific individuals or their data. This information might include data shared by other customers, combined with Your Information.

We use Aggregated Information in these ways:

  • To deliver, develop, and improve our products;
  • To support general marketing and advertising statements about our products;
  • For other purposes where you have explicitly consented.

3.3. The data we collect about End-Users allows us to:

  • Provide our Subscribers with Services to communicate, interact with, and deliver content to End-Users on their websites;
  • Offer feedback and generate reports concerning the browsing, purchasing, and online behaviors and activities of End-Users.

4. Sharing of Personal Data

  • You understand that Chatbot.team will disclose your Personal Data to its affiliated companies and third-party service providers in order to deliver Chatbot.team’s Service(s) to you or provide updates if you are a Subscriber.
  • In processing your order as a Subscriber, Chatbot.team may forward your Personal Data to credit reference agencies and use the information they provide to prevent fraudulent transactions.
  • Chatbot.team entrusts Personal Data to third-party service providers who host and manage the Chatbot.team Websites, applications, and handle backup, storage, payment processing, analytics, and other services. These providers may access or process your Personal Data to perform these services on our behalf.
  • For marketing purposes, Chatbot.team may also transfer your Personal Data to third-party providers, adhering to relevant legal regulations.
  • Chatbot.team may need to reveal your Personal Data in response to legitimate requests from public authorities, including for national security or law enforcement purposes, or in compliance with subpoenas, court orders, or legal processes. This may also be necessary to establish or protect Chatbot.team’s legal rights or to defend against legal claims.
  • Additionally, Chatbot.team may share Personal Data to support investigations and prevent illegal activities, suspected fraud, situations posing threats to anyone’s physical safety, breaches of Chatbot.team’s terms, or as mandated by law.

5. International Transfer

For residents of the UK or the European Economic Area, when your Personal Data is managed outside these regions, Chatbot.team commits to ensuring that the recipient provides sufficient data protection. This is achieved either by establishing standard contractual clauses for data transfer as sanctioned by the European Commission (under Article 46 of the General Data Protection Regulation, 2016) or by obtaining your prior approval for such international data transfers.

6. Retention of Personal Data

  • Chatbot.team will keep the Personal Data it collects as long as there is a legitimate ongoing business need to do so.
  • If there’s no longer a necessity to retain Personal Data as per Clause 6.1., Chatbot.team will proceed to either delete or anonymize it. If neither action is feasible, Chatbot.team will ensure your Personal Data is securely stored and segregated from further processing until it can be deleted.
  • You have the right to ask Chatbot.team for access to, modification of, or deletion of your Personal Data.

7. Security of Personal Data

  • Chatbot.team implements suitable technical and organizational safeguards to protect the Personal Data it gathers and processes. The protections employed by Chatbot.team aim to achieve a security level commensurate with the risk involved in processing your Personal Data. If you have concerns regarding the security of your Personal Data, we encourage you to contact us immediately as outlined in this Policy.
  • Despite rigorous control mechanisms and security procedures, there remains a possibility of data theft or related losses due to breaches instigated by hackers or other third parties who may attempt to disrupt or bypass Chatbot.team’s security systems. Recognizing that such events are beyond our control, you acknowledge that Chatbot.team cannot be held responsible for any direct, indirect, consequential, or incidental losses that may arise in such scenarios.

8. Rights of the Data Subjects

You have the right to ask Chatbot.team for access to, correction of, updating, or deletion of your Personal Data.

9. Privacy of Children

Chatbot.team understands the significance of protecting children’s safety and privacy. Consequently, Chatbot.team does not intentionally solicit or collect Personal Data from individuals under 18 years of age. If a parent or guardian discovers that their child has supplied us with Personal Data, they are encouraged to contact us at the email address mentioned in Clause 12.2.

10. Cookie Policy

  • Chatbot.team uses cookies, which are text files placed on your computer, to gather standard internet log and visitor behavior information. When you access the Website(s), Chatbot.team may automatically collect your Personal Data through cookies or similar technologies.
  • Essential Cookies: Chatbot.team employs essential cookies necessary for core functions like security, network management, and accessibility. Opting out of these cookies is not possible. Nonetheless, you can disable them via your browser settings, though this might impact the functionality of the Website(s).
  • Analytics, Customisation, and Advertising Cookies: Chatbot.team uses Google Analytics cookies to enhance its Website(s) by gathering and reporting data on your usage. These cookies accumulate information in a manner that doesn’t directly identify you. Additionally, Chatbot.team uses cookies to collect data in aggregate form, aiding in understanding website usage, assessing the effectiveness of marketing campaigns, customizing the Website(s) for users, or tailoring advertising messages to be more pertinent to you.

11. Notice to End-User and other Exclusions

  • Chatbot.team’s Service(s) are designed for business use. When a Subscriber provides you with access to the Service(s), that enterprise acts as the Controller of your Personal Data. For data privacy inquiries and requests, you should approach the Chatbot.team Subscriber, in their role as your Controller. If you are an individual interacting with a Subscriber via our Services, your queries and requests regarding personal information should be directed to the Subscriber. Chatbot.team is not accountable for the privacy or security practices of its Subscribers, which may differ from this Policy. Subscribers are fully responsible for setting their own policies and ensuring compliance with all legal and regulatory requirements, including privacy policies and agreements, concerning the collection of personal data through our Services by End Users. Our role is to collect information under the guidance of our Subscribers, and we do not have a direct relationship with individuals whose personal information we process for our Subscriber’s Service(s) use.
  • Except for Personal Data gathered when you register for an account to access or use Chatbot.team’s Service(s) and other information collected in relation to your registration or authentication into our Service(s), this Policy is not applicable to the access and use of Chatbot.team’s Service(s).
  • Chatbot.team’s Website(s) and Service(s) may include links to external websites. We encourage you to review the privacy policies of these third-party sites by clicking on their links. Understanding the Personal Data practices of these external websites is important, and Chatbot.team urges you to familiarize yourself with their privacy statements.

12. Miscellaneous

  • Chatbot.team regularly reviews this Policy and reserves the right to update this webpage as necessary. This Policy is subject to amendments at any time, and notifications will be provided only if there are significant changes to this Policy.
  • Should you have any inquiries regarding this Policy, please feel free to reach out to Chatbot.team at legal@chatbot.team.

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