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WhatsApp Coexistence Feature

How WhatsAppCoexistence Works

Run multiple WhatsApp solutions (Cloud API + BSP Providers)
seamlessly under one number with our coexistence feature.

Easy Setup. Powerful Results.

Enable Whatsapp coexistence in few simple steps.

Step 01

Connect

Connect your official WhatsApp number with Cloud API and BSP providers.

Phone call connecting to Voice API
Connected

Both solutions connected successfully

Step 02

Configure

Define routing rules, assign conversations and set preferences for each solution.

Routing rules and incoming message flow

Step 03

Automate

Automatically distribute conversations, avoid duplicates and ensure seamless handover.

Voice automation hub with connected integrations

Automation Active

Conversations Routed1,245
Duplicates Prevented892
Handover Success Rate98%

Step 04

Monitor & Optimize

Track performance, analyze conversations and optimize routing for better results.

Voice performance growth chart

Performance Overview

Response Time
1.2s
Resolution Rate
96%
Customer Satisfaction
98%

Run Multiple Solutions

Use Cloud API and BSP together on the same WhatsApp number.

Smart Routing

Route conversations based on rules, priority and availability.

No Message Loss

Ensure zero message loss or duplication between solutions.

Better Scalability

Distribute load efficiently and scale without service interruptions.

Secure & Compliant

Enterprise-grade security and 100% WhatsApp policy compliant.

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