Automotive Chatbot

As they provide a quick and easy way for car owners and buyers to communicate with dealerships and manufacturers, automotive chatbots are growing in popularity. In this article, we will study about top 19 automotive chatbots that we should consider in 2023. Chatbots are useful for booking appointments, scheduling test drives, and even making car purchases. Any auto dealership operating today without an automotive chatbot is seriously hurting its bottom line. In its most basic form, an automotive chatbot is a lead-generation turbocharger for the industry. It casually invites consumers to submit their contact information and car preferences so you can follow up with individualised suggestions.

Utilising chatbots for the automotive industry to answer basic questions and generate leads for car sales also frees up critical time for high-value interactions. Chatbots are used to handle repetitive chores like appointment scheduling and answering FAQs, letting your team focus on more crucial matters.

What is an automotive chatbot?

A computer program or artificial intelligence (AI) system that interacts with users and offers information or assistance on cars and the automotive industry is known as an automotive chatbot. Natural language processing (NLP) and machine learning techniques are used by these chatbots, which are often embedded into websites, mobile apps, or messaging platforms, to comprehend and reply to user requests or orders. The best automotive chatbot facilitates one-on-one conversations between an automotive company and a customer. They guide customers, understand their queries, and provide appropriate responses. They personalize experiences and offer recommendations.

Why should you use Automotive Chatbots?

Automotive chatbots are used for the following reasons:

• Convenience: Since chatbots are available around the clock, you can always get assistance. As long as you have an internet connection, you can access chatbots from any location.
• Efficiency: Because chatbots can handle several enquiries at once, you can receive assistance swiftly and effortlessly. Additionally, chatbots can automate processes like arranging appointments and services, which can save you time and hassle.
• Personalization: Over time, chatbots can learn about your requirements and preferences in order to give you more tailored advice and support.
• Cost savings: Chatbots can assist firms in reducing the expense of providing customer care. Businesses can use chatbots to boost sales and enhance customer satisfaction.

Top 19 Automotive Chatbots for Automotive Industry In 2023

Chatbot.team

India’s top platform for building no-code chatbots, Chatbot.team, aids companies in automating their sales and customer service procedures. It enables the ability to target and segment audiences precisely, redefining customer engagement and creating more individualized experiences. Our chatbot solutions boost your communication strategy by enabling you to create tailored messages that genuinely resonate with your audience. It delivers individualized offers, suggestions, and content that resonates to increase engagement, trust, and conversions for your company. With features like chatbots powered by AI, customization choices, integrations, NLP, analytics, multi-platform support, and 24/7 accessibility, it gives your business a boost.

Features of Chatbot.team

The platform provided by Chatbot.team has a number of features that make it simple to construct chatbots, such as:

• Platform without coding: Chatbot.team’s platform is made to be simple to use, even for companies without coding expertise.
• Scalable and adaptable: Chatbot.team’s platform is made to be flexible, enabling companies to build chatbots that are tailored to their particular requirements.
• A drag-and-drop interface, a library of pre-built chatbot components, and a visual editor for designing chatbot flows are just a few of the many features that make it simple to create chatbots on the Chatbot.team platform.
• Reliable and secure: Businesses can have faith that their chatbots will be available when they’re needed thanks to Chatbot.team’s platform.
• Services from Chatbot.team are reasonably priced, making them a fantastic choice for companies of all sizes.

Limitations

• Limited features
• No Free Plan
• High learning curve
• Not as customizable

Pricing Plans of Chatbot.team

This chatbot offers three plans for its users, who can select the plan according to the needs of their business.

• Free Plan: It works for a period of 14 days.
• Premium Plan: Its price is ₹ 6500/ month.
• Enterprise Plan: Its price varies with the features added. Contact the sales team for further details.

Engati

Enagati is a well-liked platform for building chatbots and virtual assistants, particularly those employed in the healthcare industry. Healthcare chatbots created on the Engati platform can help patients and healthcare providers in a number of ways. It acquires, engages, and retains more customers, faster with an enterprise-grade, Conversational AI platform powered by eSenseGPT. It drives superior customer experiences with Gen-AI powered Chatbot, Live chat, Campaigns & more. It generates leads, increases conversions, and improves customer experience across channels. It also Trains your bots in seconds with eSenseGPT.

Features of Engati

• Every conversation is stitched into one view: By streamlining omnichannel interactions with the one-view inbox, it maintains track of customers who connect with it through various touchpoints.
• A better, faster, stronger way to connect with customers: It facilitates efficient contact with our complimentary AI chatbot, which offers round-the-clock lead generation, support optimization, and individualized chats.
• Create an omnichannel customer experience with your AI chatbot: It makes omnichannel customer engagement possible. It can deploy your bot on WhatsApp, Facebook, Instagram, and 10+ other channels to offer an omnichannel customer experience. It allows for seamless integration across multiple channels for both customer and enterprise needs. Regardless of what channels your customers prefer, Engati provides an all-in-one customer engagement platform that powers your omnichannel customer experience.
• Multiply your revenue with Chatbots and Live Chat: Human touch and automation should be in balance. With Live Chat, you can set up prompt responses, close sales, and work with clients in real time. The improved timing increases sales, thus generating more revenue.
• Create experiences that draw in customers: It provides the best experiences centered around fluidity. With customers always on the go, they’re constantly switching channels to get what they want. It reaches your customers across the multichannel customer journey.
• An easier way to build bots: It creates bots with Engati’s drag-and-drop conversational modeller using minimal coding. Once built, it deploys the chatbot in seconds.
• Simplified bot training: It simplifies your knowledge base with FAQs, Intents, Cognitive Search, and DocuSense—perfect to support your customers, whether it’s dusk or dawn.
• NLP Engine: State-of-the-art the NLP Engine delivers personalized experiences, fuelled by context and intents, across all touchpoints of your customers’ journey.

Limitations

• The price might be a bit on the higher side when compared to others.
• The bot could be more customizable using external technology and better compatible with other web apps.

Pricing

• StarterPlan: This plan is free.
• Contact the sales team for further price details and enquiries.

Spyne.ai

This chatbot is designed specifically for the automotive industry to streamline the process of purchasing and maintaining automobiles, providing users with a seamless experience. This advanced chatbot utilizes artificial intelligence to enhance sales, generate valuable leads, and foster meaningful customer engagement.

Features

• Virtual Studio: It features studio-like Images in a click and transforms amateur car images into studio-grade photos with AI in seconds. It allows you to choose from 100+ backgrounds or customize as per user needs.
• 360° Spin: Its interactive professional video tours create 360° spin car videos with AI for an immersive experience that improves customer engagement, and drives them to make purchases.

Limitations

It has pricing which can be expensive for small businesses.

Price

Starting with $56 per month, further pricing details are available with the sales team.

Yellow.ai

The enterprise-grade conversational AI platform for happy customers and workers is called Yellow.ai. With the best of AI + Human Intelligence, the platform enables automation that is focused on solving problems.  Through its no-code/low-code bot builders, it is powered by dynamic AI agents that enable human-like interactions that raise staff engagement and customer happiness at scale.

Features

• It has the ability to make chatbots for websites and helps reduce costs for support roles that are critical in small businesses which are customer-like travel.
• The flow of conversations is highly customizable with ease of use from the backend.
• Built on multi-LLM architecture, DAP continuously trains on billions of conversations for scale, speed, and accuracy.

Cons

• The chatbots can be more learning-based for non-e-commerce businesses.
• Some components require deep knowledge on the technical side i.e. integration with other CRM platforms making it difficult for the users of non-technical background.

Pricing

For the price details, the sales team can be contacted.

Tars

It bridges the gap between complex technical processes and intuitive conversations. Its conversational AI transforms frustrating IVR loops and cumbersome workflows into simplified dialogues. Through the use of chatbots, Tars assists marketing and customer service teams in streamlining their conversion funnels, automating customer support interactions, and redefining the customer experience.

Features

• The concept of a chatbot dashboard can easily create tons of flows using gambits and add great features in a super cool and fun way.
• Tars platform is very flexible. It can integrate with any third party through APIs with a very simple and easy-to-use interface.

Cons

It has a lot of direction and tutorials which makes it difficult for the user to understand and use it.

The costs are too high as per the other players in the market.

Pricing

The pricing details are available with the sales team.

Makerobos

This is the next-gen breed of chatbots, it’s fast, precise, and intelligent just like humans. It has everything that today’s businesses need in order to connect with their customers. This bot is smart enough to process, understand and answer visitors’ queries actively so that the engagement between a website and its visitors can be enhanced further.

Features

It supports general chatbot features such as

1. A/B testing with goal tracking.
2. On-click conversation tools.
3. Instinct AI to automate unusual user queries.
4. Inbuilt business intelligence to track the customer journey.
5. Integration with Google Analytics and support for conversation scripts.

Cons

We cannot test the chatbot on the local machine before making it live.

Price

After the free trial period, there are various paid plans whose details are available to the sales team.

BotCore

BotCore is an accelerator that helps businesses create and launch AI-powered conversational bots that are specifically tailored to their needs. It can make use of any AI service currently offered using “Cognitive Abstraction” and will scale for future services.

Features

• The knowledge base of the bot is central to its functioning. It supports in creating Guided Conversations, handling Q&A scenarios, entity fulfilment and actions.
• Using message definition language BotCore helps define bot responses to reach various platforms without alterations of any kind. BotCore enables the bot to grasp the context of a conversation and curates responses.

Pricing

For pricing details, the sales team must be contacted.

Gallabox

Through WhatsApp Business APIs, Gallabox supports businesses in increasing client engagement, lead generation, and sales. It uses WhatsApp Chatbots for the business to transform customer chats into wise actions.

Features

• It provides a repository of information that can be used by those seeking support.
• It makes articles in the knowledge base searchable on the web
• It enables users to engage with other users to solve common issues.
• It optimizes the customer self-service experience on mobile devices
• It gives the user targeted, personalized results based on their activity or preferences

Cons

• Pricing is not flexible.
• Tutorials are not useful.

Price

Gallabox has 2 pricing editions, the details of the same are available with the sales team.

Herbie AI

It is a smart Assistant with two-way speech communication that can converse with your customers via voice and text. Herbie is accessible on 13+ social channels with 24x7x365 energetic support and a unified strategy.  Herbie is a full-time, multiracial, multilingual, and multilingual digital smart assistant who can converse with your clients and aid them by addressing their concerns, making purchases, and other issues. Herbie enhances your company online by conversing with your clients in their native tongue. This artificially intelligent bot is a cutting-edge voice assistant that goes well beyond chatbots.

Features

• It has a two-way smart speech communication system to converse with users 24×7.
• It has more than 13 social channels.

Price

The price details are available with the sales team.

Spectrm io

Spectrm chatbots can have real conversations with your customers in WhatsApp, Facebook Messenger, and Instagram DMs that build loyalty and drive sales. Spectrm’s best-in-class chatbot analytics, marketing automation tools and conversational AI make it easy for you to personalize customer experiences at scale and optimize your chatbot marketing funnel.

Features

• It optimizes paid acquisition marketing by instantly connecting audiences to bots from Facebook and Instagram ads using click-to-messenger campaigns.
• Its integrations with Google Business Messages enable consumers to discover marketing chatbots built with Spectrm via organic Google search, paid search campaigns, Google Maps and more.

Cons

The analytics tool is less user-friendly.

Pricing

The pricing details are available with the sales team.

Streeboo

It delivers an exceptional experience with smart AI chatbots. It offers a whole library of Multi-Lingual Pre-Trained Chat and Voice Bots across a variety of industries and domains.

Features

• Its smart AI Chatbots have built-in intelligence for specific roles and functions within the Enterprise.
• Its bots can be deployed across various platforms and channels including Web, Mobile, Social Media Channels and enterprise Messaging Platforms

Price

There are three price variations whose details are available to the sales team.

Senseforth.ai

It is a prominent platform for generative conversational artificial intelligence (AI) that uses chatbots to help multinational companies cut expenses and boost revenue. At Senseforth, we think that chatbots and generative conversational AI are catalysts for change and innovation. It envisions a future in which all businesses use this game-changing technology to easily facilitate meaningful dialogues with their clients, staff members, and other stakeholders. Senseforth AI is a business that specializes in offering chatbot and virtual assistant solutions driven by AI for a range of markets, including healthcare. Their chatbots for the healthcare industry are made to increase patient involvement, enhance healthcare delivery, and simplify administrative duties.

Features of Senseforth

• Senseforth’s proprietary Generative Conversational AI platform A.ware powers all Generative Conversational AI chatbot solutions.
• It’s a zero-code platform with pre-built industry AI models and deep domain knowledge ensuring our chatbots have industry-leading accuracy, which reduces implementation time by up to 50%.
• Senseforth.AI makes it possible to customize and train chatbots to fit the specific needs of patients and healthcare professionals. They also provide monitoring and analytics tools so users can track chatbot performance and make adjustments over time.

Cons

The prices are on the higher side for small businesses.

Price

The price details are available with the sales team.

Chat360

It has an omnichannel platform that enables enterprises to enhance conversion, customer engagement and support to easily scale business and impact. It takes the sales, marketing and support efforts to customer’s most preferred channels like WhatsApp, Facebook Messenger, Instagram DMs, Websites and more with the generative AI-powered, no-code chatbot builder.

Features

• It generates leads across channels to build a solid sales pipeline, reduce CPL and increase ROI.
• It engages with customers at every touch point of the customer journey. Increase NPS 6 times and delight customers with instant engagement.
• It grows the business and impacts with Whatsapp Business API to generate more leads, orders and increased CSAT.

Price

After the free trial, there are varied plans whose details are available to the sales team.

ORAI

ORAI is an advanced conversational AI platform that engages customers and offers actionable insights to businesses to create more personalised, richer experiences day and night. It helps to obtain WhatsApp Business API and implement a WhatsApp AI chatbot across all your channels such as chat, digital ads, messaging, social, email, SMS, website, and more.

Features

• It can send WhatsApp messages to all customers with a single click of “ORAI-Send WhatsApp” from the CRM.
• Its three-way chatbot solution allows you to respond to all customer queries, every time. Customers can either ask questions to the virtual assistant or request a live person. Instantly, the AI brings a human to the conversation.

Price

The price details are available with the sales team.

Kenyt AI

It has a chatbot that uses AI & NLP to understand customer queries & automate engagement. Grow your sales through outstanding customer service with online AI chatbots. It speeds up conversions and closes won deals from prospects to first-time buyers to repeat buyers to an increased share of wallets to brand advocates.

Features

• It plugs the gap in the digital transformation journey of the business.
• It delivers inspiring experiences for buyers and customers.
• It accelerates sales, marketing and support processes.

Price

The price details are available with the sales team.

Floatbot

Floatbot is an end-to-end conversational AI provider that helps businesses eliminate data consolidation hassles – Featuring Voicebot, Omnichannel Chatbot, AI agent assist and ASR as a service.

Features

• Floatbot has self-learning NLP, which means you don’t have to train bots over thousands of intents. The bot self-learns from unstructured data.
• The AI-powered voice bot eliminates the need for hiring and training additional human resources, saving us a substantial amount of money each month. It has proved to be an incredibly cost-effective solution.
• The AI’s ability to engage prospects effectively and handle objections with finesse has resulted in a remarkable increase in our overall sales
•  FloatBot offers seamless integrations with our existing systems and tools, making the implementation process effortless.

Price

The details of the price are available to the sales team.

How to choose an Automotive chatbot?

Choosing an automotive chatbot involves careful consideration of your business goals, customer needs, technical capabilities, and available resources. Here’s a step-by-step guide to help you choose the right automotive chatbot for your organization:

Define Your Objectives:

We must understand why we need an automotive chatbot. We must know what we want to achieve with the chatbot. Clear goals will guide our selection in increasing customer service, increasing engagement, providing business-related advice, or streamlining related operations, clear objectives will guide our selection. We must analyze our customer’s preferences and problem points and what are the most common queries they have. We also need to identify areas where a chatbot can provide value and enhance their experience.

Choose the Platform:

Depending on our requirements and budget, we must choose the appropriate type. There are rule-based chatbots and AI-powered chatbots. Rule-based chatbots follow predefined rules, while AI-powered chatbots use machine learning to understand and respond to user queries more dynamically.

Choose the chatbot type:

The decision between rule-based and AI-powered chatbots is influenced by your specific business requirements, money, technological competence, and the level of complexity you demand in your chatbot’s interactions.  Rule-based chatbots operate based on predefined rules and triggers, suitable for handling simple tasks, quickly addressing FAQs, and providing basic information. They follow programmed dialogues and lack contextual understanding. These chatbots are easy to set up and maintain, making them effective for straightforward interactions and predictable user requests.  AI-powered chatbots offer enhanced user experiences by delivering personalized and human-like interactions. While rule-based chatbots have a lower initial setup cost, AI-powered chatbots offer a higher long-term return on investment due to their advanced capabilities. AI-powered chatbots are better equipped for scalability as business needs evolve, but their development and training demand more time and resources.

Finally, if our company requires simple interactions and has a minimal budget, a rule-based chatbot may be appropriate. An AI-powered chatbot, on the other hand, is a preferable solution if you want to provide sophisticated, personalized, and dynamic interactions that can adapt to user preferences over time. When making your decision, keep your specific use cases and future scalability requirements in mind.

Discuss the Design and Development Process:

A chatbot’s design and development process includes numerous stages, from conceptualization through deployment. Developing a successful chatbot involves several key phases: defining objectives and tasks, selecting the appropriate chatbot type and platform, designing a user-friendly experience, training AI capabilities, gathering and refining data, creating on-brand content, rigorous testing, deployment, monitoring performance, continuous improvement based on user feedback, ongoing maintenance, security compliance, and user education. Each step contributes to a well-rounded and effective chatbot implementation.

See Available Integration Options:

Chatbot integration means you are connecting the chatbot with various platforms. It’s an entire process to deploy the chatbot on various social platforms and applications. Depending on your service goals and target audience, you can choose the most appropriate integration options. Here are some common chatbot integration options:

• Website Integration: Embed the chatbot directly on your business website using a chat window or widget. It offers real-time assistance to users browsing your site, answering their questions, and providing support.
• Messaging Platforms: Integrating your chatbot with messaging apps like Facebook Messenger, and WhatsApp and engaging with users on platforms they are already familiar with, thereby expanding your reach.
• Social Media: Connect your chatbot to social media platforms like Facebook, Twitter, or Instagram and engage with users who interact with your business brand on social media and provide instant responses.

Test and Launch Your Chatbot:

Testing verifies the functionality, usability, and performance of the chatbot. Usability, functionality, performance, and security are assessed, with user feedback and incorporated. These processes ensure the chatbot operates smoothly, provides accurate responses, and offers a positive user experience. Once successfully integrated and tested, the chatbot is ready for deployment.

What are the Future Trends in Automotive Chatbots?

Although they are still in the early phases of development, automotive chatbots have the power to completely alter how customers engage with dealerships and manufacturers. Future trends in automotive chatbots include the following:

1. More advanced natural language processing (NLP): NLP refers to a computer’s capacity to comprehend and react to human language. The ability of automotive chatbots to comprehend and respond to customer inquiries will advance. They will be able to support you more effectively and individually as a result.
2. Integration with other technologies: Artificial intelligence (AI), machine learning (ML), and the Internet of Things (IoT) will all be combined with automotive chatbots. They will be able to offer clients even greater value as a result. Chatbots could be used, for instance, to diagnose and repair auto issues or to offer individualised recommendations for auto upkeep and repair.
3. New and inventive features: Chatbot developers are always thinking of fresh and new features for chatbots for the automobile industry. As an illustration, certain chatbots may now provide clients with augmented reality (AR) and virtual reality (VR) experiences. This enables clients to learn more about autos before purchasing.The future of automotive chatbots is very bright. As chatbots become more sophisticated and integrated with other technologies, they will be able to provide even more value to customers.

Conclusion

Automotive chatbots have revolutionized the car-buying experience by effectively meeting the evolving needs of consumers in the automotive industry. These intelligent chatbot solutions streamline operations, deliver instant and personalized assistance, and significantly enhance customer engagement. By harnessing the power of chatbots, automotive companies can optimize their online presence, offer convenient and efficient customer experiences, and drive substantial business growth.

In considering the top automotive chatbots mentioned in this article, AI-powered chatbots have played a vital role in transforming the car buying experience and meeting consumers’ changing needs and expectations in the automotive industry. Deploying chatbots requires meticulous planning, including defining objectives, understanding user needs, selecting the right platform, designing intuitive conversational flows, ensuring accuracy, conducting thorough testing, and prioritizing security and data privacy. By embracing the capabilities of chatbots, businesses can optimize their online presence, deliver exceptional customer experiences, and drive significant business growth in the competitive automotive landscape.