In today’s fast-paced business world, staying connected with customers is essential. But what happens when you’re not available to respond immediately? This is where WhatsApp Away Messages come in. A WhatsApp Away Message is an automatic response that businesses can set up to inform customers they’re unavailable at the moment. It’s like a virtual receptionist, ensuring your clients feel acknowledged even when you’re not online. The purpose of these messages is to maintain communication with your customers, providing them with clear expectations about when you’ll be available or offering alternative ways to get support.
In this blog, we’re going to share 35 of the best WhatsApp Away Messages for business. These templates will help you craft responses that are professional, informative, and engaging. Whether you’re a small business owner, freelancer, or large company, these messages can be customized to suit your needs, helping you manage customer expectations and improve the overall communication experience. Stay tuned for practical examples you can implement right away!
35 Best WhatsApp Away Messages for Business
Having the right WhatsApp Away Message can make all the difference in how customers perceive your business when you’re not immediately available. Here are 35 tailored messages with clear intent to keep your customers informed, engaged, and reassured.
1. Basic Availability Notification
“Thank you for your message! Our team is currently unavailable. We’ll get back to you during business hours: [Business Hours].”
Intent: Inform customers of your availability while managing expectations.
2. After-Hours Response
“Hi there! We’re currently closed for the day. We’ll respond first thing tomorrow when we’re back.”
Intent: Let customers know they reached out after hours and will receive a response the next business day.
3. Out of Office (Short-term)
“We’re away from the office right now but will return on [Return Date]. We’ll respond to your inquiry then.”
Intent: Inform customers that you’re temporarily unavailable and provide a specific return date.
4. Holiday Closure
“Happy Holidays! Our office is closed from [Start Date] to [End Date]. We’ll respond as soon as we’re back.”
Intent: Notify customers about holiday closures and when they can expect a response.
5. Weekend Closure
“Thank you for reaching out! Please note, we are closed on weekends and will respond on the next business day.”
Intent: Clarify weekend availability.
6. Technical Support Delay
“Thanks for your message! Our support team is currently assisting other customers. We’ll get back to you within [X hours].”
Intent: Manage expectations when there’s a support delay.
7. Busy Response
“We’re a bit busy right now but haven’t forgotten about you! We’ll reply as soon as we can.”
Intent: Keep the customer informed that you’re aware of their message and will respond soon.
8. Redirect to Website
“Thanks for contacting us! For quick answers, check out our FAQ section here: [Website Link]. We’ll be in touch soon!”
Intent: Direct customers to a resource for quick information while they wait for a response.
9. Redirect to Support Email
“Thank you for reaching out! For immediate assistance, please email us at [Support Email]. We’ll get back to you shortly.”
Intent: Encourage customers to use an alternative channel for faster support.
10. Off-Hours Booking Link
“Thanks for your message! Our office is currently closed, but you can schedule an appointment here: [Booking Link].”
Intent: Provide customers with the option to book services while you’re offline.
11. Emergency Contact Information
“Our team is unavailable right now. If it’s urgent, please call us at [Phone Number].”
Intent: Offer an emergency contact option for urgent matters.
12. On Vacation
“We’re out of the office until [Return Date] on vacation! We’ll respond when we return.”
Intent: Inform customers of a vacation closure and set a return expectation.
13. Limited Response Times
“Hi! We are experiencing higher than usual inquiries. Our response time may be delayed, but we’ll get back to you as soon as possible.”
Intent: Let customers know there may be a delay due to high volume.
14. Custom Inquiry Acknowledgment
“We’ve received your message! Please allow up to [X hours] for a response. Thank you for your patience!”
Intent: Provide a custom timeline for response and acknowledgment.
15. Thank You Message
“Thanks for contacting us! We appreciate your patience while we review your message and will reply shortly.”
Intent: Acknowledge receipt and express gratitude for their contact.
16. Order Status Inquiry
“We’ve received your order inquiry! Our team is processing it and will update you within [X hours].”
Intent: Provide a timeline for order-related inquiries.
17. Payment Received Acknowledgment
“Thank you for your payment! We’ll confirm everything shortly and update you.”
Intent: Acknowledge a payment and provide reassurance that the process is moving forward.
18. Delivery/Shipping Status
“Thanks for checking in! We’ve received your shipping request and will update you with the tracking info shortly.”
Intent: Keep customers informed about shipping or delivery status.
19. Appointment Confirmation
“Your appointment request has been received! We’ll confirm the details shortly.”
Intent: Acknowledge receipt of an appointment request and promise a follow-up.
20. Delay Notification
“We’re currently experiencing delays, but we’ll respond to your message as soon as we can. Thank you for your understanding!”
Intent: Manage customer expectations during delays.
21. Contact During Specific Hours
“Thanks for reaching out! We respond to messages between [Business Hours]. Please leave your message, and we’ll get back to you then.”
Intent: Clarify when customers can expect a response.
22. Temporary Downtime
“We’re currently experiencing system maintenance and may take longer to respond. We’ll get back to you as soon as we’re back online.”
Intent: Notify customers about temporary unavailability due to maintenance.
23. Event Closure
“We’re currently attending an event and may take a bit longer to respond. Thanks for your patience!”
Intent: Let customers know you’re busy with an event but will reply soon.
24. Early Closure Notification
“Our office closed early today, but we’ll be back tomorrow at [Opening Time]. We’ll reply to your message then!”
Intent: Inform customers of an early closure and when you’ll return.
25. Public Holiday Acknowledgment
“Thank you for contacting us on [Public Holiday]! We’re out of the office and will reply on [Next Working Day].”
Intent: Notify about public holiday closures.
26. Time Zone Difference Explanation
“Thanks for your message! Due to the time zone difference, our team will respond to you within [X hours].”
Intent: Explain delays due to time zone differences.
27. Event Registration Acknowledgment
“We’ve received your event registration! We’ll confirm your spot within [X hours].”
Intent: Confirm receipt of event registration and timeline for confirmation.
28. Customized Response Time
“We’re away right now but will get back to you by [Time]. Thank you for reaching out!”
Intent: Provide a personalized response time based on your availability.
29. Quick Redirect to Social Media
“Thanks for messaging us! For updates, follow us on [Social Media Link]. We’ll respond to your inquiry shortly.”
Intent: Direct customers to social media for immediate updates.
30. Product Inquiry Response
“We’ve received your product inquiry! A member of our team will respond shortly with more information.”
Intent: Acknowledge product inquiries with a promise of follow-up.
31. Service Request Acknowledgment
“Your service request has been received! We’ll be in touch soon to provide more details.”
Intent: Confirm receipt of a service request.
32. Long-Term Unavailability
“We’re unavailable until [Return Date]. Thank you for your message, and we’ll respond when we’re back.”
Intent: Notify customers of an extended period of unavailability.
33. Customer Satisfaction Follow-Up
“Thank you for your message! We’re committed to providing excellent service and will respond within [X hours].”
Intent: Highlight a commitment to customer satisfaction.
34. Delayed Shipping Acknowledgment
“We’ve received your shipping inquiry! Due to high demand, there may be delays. We’ll update you soon.”
Intent: Manage expectations for delayed shipping inquiries.
35. Payment Issue Follow-Up
“We’ve noticed an issue with your payment and will contact you soon to resolve it. Thank you for your patience!”
Intent: Notify customers of payment-related issues and promise a quick resolution.
These WhatsApp Away Messages help businesses maintain clear, consistent communication with customers, ensuring they feel valued and informed even when you’re not immediately available. You can easily customize these templates based on your business needs!
How to Create WhatsApp Away Messages?
Creating a WhatsApp Away Message is simple and effective for businesses that want to manage customer communication during off-hours or busy times. An Away Message is an automated response that gets triggered when someone sends a message outside your business hours or when you’re unavailable. This feature ensures your customers know you’ve received their message and provides them with essential information like when you’ll respond or alternative ways to contact you.
To set up an Away Message on WhatsApp Business, you can easily activate it through the app’s settings by specifying the message and timing. This feature helps maintain consistent communication and ensures no customer is left wondering why they haven’t received a reply.
Best Practices to Use WhatsApp Away Messages for Business
There are 5 main best practices for businesses to use WhatsApp Away Messages effectively to maintain strong customer relationships and improve communication. Let’s dive into these key strategies:
1. Keep the Message Clear and Concise
Make sure your away message is straightforward and easy to understand. Avoid lengthy or overly complex language. A simple, polite message that informs the customer why you’re unavailable and when they can expect a response is the best approach. This clarity will keep your customers from feeling frustrated while they wait for a reply.
2. Set Clear Expectations
Your away message should include details about when you’ll be available again. Whether it’s after office hours, during the weekend, or a temporary closure, setting clear expectations helps manage customer patience. Be specific about the time frame for your return or response so that customers know exactly when to expect follow-up communication.
3. Personalize the Message
A personalized message can go a long way in building customer rapport. Adding the customer’s name or tailoring the message based on the time of day, season, or business occasion (such as a holiday) makes the message feel more human. It’s a small touch that shows customers they matter to your business.
4. Provide Alternative Contact Options
Always include alternative ways to reach you in case of an urgent inquiry. Whether it’s a support email, phone number, or a link to your FAQ or help center, giving customers additional options helps reduce their frustration when they need quick answers and can’t wait for your return.
5. Align the Message with Your Brand Tone
Consistency is key in customer communication. Ensure your away message reflects your brand’s voice and tone, whether it’s formal, casual, or playful. This keeps your business communication cohesive across all platforms, strengthening brand identity and creating a seamless experience for your customers.
By following these best practices, you’ll create an efficient and customer-friendly system that keeps communication flowing smoothly, even when you’re unavailable.
About Author
