Aisensy Review 2024: Everything you need to know

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April 18, 2023

AiSensy is a comprehensive platform seamlessly integrated with WhatsApp, serving as a multifaceted solution encompassing Chatbot functionality, CRM capabilities, and a potent marketing tool. With AiSensy at your disposal, you can elevate your sales initiatives and optimise customer support by harnessing the power of automation. This platform equips you with the ability to efficiently disseminate broadcast messages to a diverse user base while effectively managing your WhatsApp contacts.
AiSensy leverages the Official WhatsApp Business API, affording users the following advantages:

  1. Execute large-scale marketing campaigns by broadcasting promotional messages to an expansive audience, with the capacity to reach up to 100,000 recipients in a single operation.
  2. Seamlessly integrate AI-driven WhatsApp Chatbots to facilitate dynamic and automated conversations with your audience.
  3. Enable concurrent live interactions between human agents and customers, all within the WhatsApp ecosystem.

This adaptable platform is meticulously crafted to cater to the diverse requirements of startups, small enterprises, medium-sized businesses, and large corporations alike. It empowers organisations of all sizes to engage customers proactively, augment sales efforts, and achieve a robust return on investment by capitalising on WhatsApp Marketing strategies.

What is Aisensy?

AiSensy serves as a chatbot creation platform that empowers you to deploy chatbots and facilitate seamless human-agent-driven customer support through WhatsApp, allowing you to send promotional messages to a wide audience simultaneously. This versatile platform enables you to dispatch compelling offers, discount coupons, and festive greetings without risking your phone number being blacklisted by WhatsApp Business API, a tool that enables businesses to broadcast and manage promotional messages.

With AiSensy, the process of broadcasting approved messages and importing your contact list becomes swift and hassle-free. You gain access to real-time metrics, providing insights into delivery and read rates. Moreover, you can have multiple team members manage live chat support using the same WhatsApp Business Number. AiSensy offers the capability to intelligently filter chats for Smart Agent Chat Routing based on categories, campaigns, and customer qualities.

Who is the Founder Of Aisensy?

Gautam Rajesh Shelley is the Founder and CEO of AiSensy.

Rating Of Aisensy

According to the Google reviews, the ratings of Aisensy is 4.5 out of 5.

Pricing Of Aisensy

Aisensy offers six pricing models for its users beginning from Free Credits (Free Plan) with $0.0027/ Session Message and $0.012/ Template Message which is also same for the Lite Plan but it is priced at $156. Then is the Plus Plan priced at $348 with $0.0024/session message and $0.012/template message. After this they have the Pro Plan priced at $896 with $0.0022/session message and $0.0117/template message. Moreover, they also have a Premium Plan priced at $2,200 with $0.0020/session message and $0.0115/template message and lastly, they have a Custom one for the Enterprises. Along with the price, the session message and the template message, each one contains a wide range of features.

What Kind of chatbot elements Aisensy has?

AiSensy offers a wide range of features and functionalities, which include:

  1. Delays: Allowing you to set timing intervals between messages or actions.
  2. Images: Supporting the sending and receiving of image files.
  3. Video: Enabling the exchange of video files.
  4. Audio: Facilitating the sending and receipt of audio messages.
  5. Attachments: Supporting the sharing of various types of file attachments.
  6. Gallery (Horizontal list): Displaying images or items in a horizontal list format.
  7. Vertical list: Presenting content or items in a vertical list format.
  8. Emojis: Incorporating emojis for expressive communication.
  9. Persistent Menu: Offering a readily accessible menu throughout the conversation for easy navigation.
  10. Quick Replies: Providing predefined response options for user selection.
  11. Buttons: Enabling interactive buttons for actions and choices.
  12. Free text input: Allowing users to type and send text messages.
  13. Location sharing: Permitting users to share their location.
  14. Email validation: Validating user-provided email addresses.
  15. Phone number validation: Validating user-entered phone numbers.
  16. Date validation for AiSensy: Supporting date-related information validation within the AiSensy platform.

How does AIsensy Works?

The operational intricacies of AiSensy can vary depending on its specific setup and features. However, here’s a general outline of how a chatbot platform like AiSensy typically functions:

  1. Data Input: AiSensy initiates by gathering and processing input from users, which may encompass text messages, voice commands, or other communication methods, contingent upon its capabilities.
  2. Natural Language Processing (NLP): Employing Natural Language Processing technology, the platform endeavours to comprehend and decipher user input. NLP enables AiSensy to scrutinise the text or spoken language, deducing the user’s intentions and context.
  3. Intent Recognition: Once AiSensy has processed the input, it discerns the user’s intent—namely, the specific action or information sought by the user. For instance, the user may be inquiring, making a request, or seeking assistance with a particular task.
  4. Response Generation: Based on the identified intent, AiSensy formulates a fitting response. This response can manifest as text, images, videos, links, or other media, contingent upon the chatbot’s capabilities.
  5. Interaction: AiSensy conveys the generated response back to the user. Should the user’s inquiry necessitate further engagement, the chatbot might pose follow-up queries or provide additional information to fulfil the user’s request.
  6. Database Integration: In certain scenarios, AiSensy may need to access external databases or systems to retrieve specific data or execute tasks. Integration with external systems empowers the chatbot to supply real-time information or undertake actions on the user’s behalf.
  7. Learning and Improvement: Many chatbots, including AiSensy, are crafted to accumulate knowledge and enhance their performance over time. They can amass data on user interactions, analyse user feedback, and adapt their responses and capabilities to heighten effectiveness and precision.
  8. User Authentication and Security: If the chatbot is employed for sensitive functions or access to personal information, it may integrate user authentication and security measures to ensure data privacy and safeguard sensitive data.
  9. Multichannel Support: AiSensy might boast versatility by operating across various communication channels, such as WhatsApp, Facebook Messenger, websites, and more. This flexibility facilitates businesses in engaging with customers on their preferred platforms.
  10. Analytics and Reporting: AiSensy often offers analytical and reporting features, enabling organisations to monitor chatbot performance, user engagement, and other pertinent metrics.

Features of Aisensy

The various features of Aisensy are given below:

1. Harness the Power of WhatsApp Broadcasting for Widespread Reach

WhatsApp Broadcasting is your key to effortlessly distributing promotional messages, product launches, newsletters, and more to a vast WhatsApp audience. WhatsApp messages boast remarkable performance metrics, including:

  • An impressive 98% message open rate.
  • Robust conversion rates ranging from 45% to 60%.
  • A remarkable 3X boost in customer satisfaction compared to email and SMS.

With AiSensy, you can seamlessly send WhatsApp Broadcasts to an unlimited number of users in a single operation. Moreover, you can automate vital notifications for orders, payments, and abandoned shopping carts via WhatsApp.

2. Streamline Customer Engagement with WhatsApp Automation

WhatsApp Automation stands as one of AiSensy’s most potent features, allowing you to automate notifications for abandoned shopping carts, payment reminders, order confirmations, and cancellations on WhatsApp. The abandoned cart reminder alone can convert a substantial 45% to 60% of abandoned carts into successful purchases. With WhatsApp Automation, customers no longer need to repeatedly check their emails or SMS; they receive all updates and messages conveniently on the WhatsApp platform.

3. Effortlessly Create WhatsApp Chatbots with Drag & Drop Builder

Leverage AiSensy’s user-friendly flow builder to effortlessly create WhatsApp chatbots capable of handling various tasks, including:

  • Automating sales processes.
  • Streamlining customer service interactions.
  • Collecting valuable customer attributes and effectively nurturing leads.
  • Running Click-to-WhatsApp Ads, the preferred communication method for 47% of users.

Click-to-WhatsApp Ads: Drive 5X More Leads and Conversions

Given that many users prefer business communications via WhatsApp, running Click-to-WhatsApp Ads becomes a potent strategy, capable of generating 5X more leads and conversions. AiSensy uniquely equips you to create, execute, and access comprehensive analytics for your Click-to-WhatsApp Ads, making it an invaluable tool for amplifying your business’s outreach and engagement endeavours.

How much easy user interface Aisensy has?

Aisensy has an easy user interface as it can help in delivering customised messages. Maximise the impact of your campaigns by leveraging user attributes to send personalised messages tailored to individual preferences and characteristics.

It also has seamless API integration for its users. One can effortlessly connect AiSensy with Shopify, Hubspot, Salesforce, and other APIs to streamline their operations and enhance their business’s efficiency.

AiSensy also boasts a user-friendly interface that requires no technical expertise to navigate and understand the intricacies of WhatsApp marketing.

Pros Of Aisensy

The various pros or advantages of using Aisensy are mentioned below:

  1. Effective WhatsApp Retargeting Campaigns: AiSensy empowers you to run impactful WhatsApp retargeting campaigns, enabling you to re-engage your audience and enhance conversion rates.
  2. Effortless WhatsApp Broadcast to a Vast Audience: AiSensy allows you to effortlessly send WhatsApp Broadcast messages to an extensive user base simultaneously, making it a robust tool for large-scale communication.
  3. Seamless Chatbot Integration: AiSensy simplifies the integration of chatbots, facilitating smooth automation and elevating customer interactions.
  4. Support for WhatsApp Green Tick Application: AiSensy offers assistance in the application process for obtaining the coveted WhatsApp Green Tick, enhancing trust and credibility for your business on the platform.
  5. Exceptional Customer Support: AiSensy delivers top-notch customer support, ensuring users receive prompt assistance and expert guidance whenever it’s needed.

Cons of Aisensy

The cons associated with Aisensy are:

  1. Cost Assessment: Accessing the financial aspects is crucial, as many marketing automation platforms, especially those with comprehensive features, often come with a significant price tag. It’s essential to determine if AiSensy’s pricing aligns with your budget and the anticipated return on investment. Aisensy is comparatively costly as compared to the other chatbot platforms.
  2. Learning Curve: Although AiSensy may have a user-friendly interface, there is still a learning curve, especially for those new to WhatsApp marketing or automation tools. One must consider the time and effort required for both you and your team to become proficient with the platform.
  3. Integration Challenges: The complexity of integrating AiSensy with your existing systems and workflows can vary based on your technology stack. Ensure a seamless fit within your technological environment.
  4. Messaging Restrictions: WhatsApp may impose specific limitations on message volume and frequency, particularly for promotional content. It’s essential to fully understand and adhere to WhatsApp’s policies to avoid potential complications.
  5. Regulatory Updates: Similar to other messaging platforms, WhatsApp may periodically revise its policies and regulations. These changes could have implications for your marketing strategy with AiSensy, highlighting the need to stay informed about any updates.

How is the Customer support of Aisensy?

Aisensy for its users provides a variety of features which adds to their customer support. These includes:

  1. Multi Languages: The chatbot created using AiSensy may be capable of understanding and responding in multiple languages. This often involves the integration of natural language processing (NLP) and translation capabilities. Users may be able to send messages and interact with the chatbot in their preferred language.
  2. Lifetime Validity: Aisensy helps in fostering user engagement by sending personalised messages and cultivating a lasting relationship with your audience.
  3. Instant Responses: Aisensy Chatbots have the capability to deliver immediate answers to frequently asked questions and common inquiries, effectively reducing response times and offering prompt assistance.
  4. Round-the-Clock Availability: Aisensy Chatbots are accessible 24/7, guaranteeing that users can receive support whenever they need it, including outside of standard business hours.
  5. Cross-Platform Assistance: Aisensy platform is equipped to manage inquiries from various communication channels, including websites, social media, and messaging apps, ensuring a uniform support experience across multiple platforms.

Available Integration Options in Aisensy

Aisensy provides a comprehensive array of integration possibilities, enhancing its functionality and adaptability across a diverse range of systems and platforms. These integration avenues encompass:

  1. API Integration: Aisensy furnishes seamless API endpoints for integrating with other software applications, facilitating the exchange of data and seamless communication.
  2. CRM Integration: Seamlessly integrate Aisensy with well-known Customer Relationship Management (CRM) systems, streamlining customer interactions and data management.
  3. E-commerce Platform Integration: Aisensy seamlessly integrates with e-commerce platforms such as Shopify, WooCommerce, Magento, and others, enhancing the online shopping experience and bolstering customer support.
  4. Social Media Integration: Establish connections between Aisensy and your social media profiles, allowing you to efficiently manage and respond to customer inquiries and comments on various social media platforms.
  5. Messaging App Integration: Seamlessly incorporate Aisensy into popular messaging apps like WhatsApp, Facebook Messenger, and Slack, facilitating customer support and engagement on users’ preferred messaging platforms.
  6. Email Integration: Aisensy can be integrated with email systems to automate responses to customer inquiries and deliver timely email support.
  7. Analytics and Reporting Integration: Integrate Aisensy with analytics and reporting tools, enabling the collection of valuable insights into user interactions and enhancing chatbot performance.
  8. Voice Assistant Integration: Aisensy seamlessly integrates with voice assistants such as Amazon Alexa and Google Assistant, enabling voice-enabled interactions and assistance.
  9. IoT Integration: Establish connections between Aisensy and Internet of Things (IoT) devices, providing intelligent and automated solutions for users interacting with connected devices.
  10. Custom Integrations: Aisensy offers the flexibility to create custom integrations tailored to your specific business requirements, enabling connections with proprietary systems and applications.

Is it safe to use Aisensy?

Aisensy ensures the safety of its customers by the following mentioned ways:

  1. Employ cookies and similar tracking technologies, such as web beacons and pixels, for information access and storage.
  2. Utilise the received information solely for the purposes outlined in this privacy notice or as explicitly indicated on the relevant Services.
  3. Retain your data for the duration necessary to fulfil the objectives specified in this privacy notice, unless legal requirements dictate otherwise.
  4. Employ a combination of organisational and technical security measures to safeguard your personal information.
  5. Do not knowingly gather data from or engage in marketing directed at individuals under the age of 18 years.

Is Aisensy free or paid?

All the plans of the platform that is Aisensy, even the basic ones are paid. Billing operates on a prepaid basis. The customer has the freedom to import an unlimited number of contacts into the AiSensy Dashboard. Charges are incurred solely for the WhatsApp conversations that the user initiates with another user.

How to get started with Aisensy?

Following are the steps by which the user can start working with Aisensy:

  1. Visit the Aisensy Website: Begin by visiting the official Aisensy website.
  2. Sign Up or Register: Look for a “Sign Up” or “Register” button on the website. Click on it to create an account if you don’t already have one. You may need to provide basic information like your name, email address, and create a password.
  3. Login: After registering, log in to your newly created Aisensy account using your credentials.
  4. Explore Documentation and Tutorials: Most automation platforms provide documentation, tutorials, or user guides. These resources can help you understand how to use the platform effectively. Take some time to go through these materials to familiarise yourself with Aisensy’s features and capabilities.
  5. Set Up Your Chatbot: Depending on your goals, you may want to set up a chatbot for your website or messaging platform. Aisensy likely offers tools and templates for creating chatbots. Follow the platform’s instructions to configure your chatbot’s behaviour, responses, and interactions.
  6. Integrate with Your Platforms: If you plan to use Aisensy with specific messaging apps, websites, or other software, follow the integration instructions provided by Aisensy. This typically involves connecting your Aisensy account to the platforms you want to use.
  7. Customise and Test: Customise your chatbot’s responses, appearance, and behaviour to align with your business needs. Test your chatbot to ensure it works as expected and provides a positive user experience.
  8. Set Up Billing: If Aisensy operates on a paid model, you’ll need to set up billing. This may involve providing payment information and selecting a pricing plan that suits your requirements.
  9. Launch Your Chatbot: Once your chatbot is configured, tested, and ready, you can launch it on your website or messaging platform. Promote its availability to your users or customers.
  10. Monitor and Optimize: Continuously monitor your chatbot’s performance using analytics and user feedback. Make adjustments and optimizations to improve its effectiveness and user satisfaction.
  11. Seek Support: If you encounter any issues or have questions about using Aisensy, don’t hesitate to reach out to their customer support for assistance.

Alternative Of Aisensy

Here are several alternatives to Aisensy, depending on your specific requirements for chatbot development, automation, and customer support. These are some popular options:

  1. is a conversational messaging platform that offers chatbot development services for businesses of all sizes. It help businesses automate their customer service and marketing operations, improve customer engagement, and increase sales. Its chatbots can be integrated with any platform, including websites, mobile apps, and social media. We offer a variety of chatbot features, like Natural language processing, Machine learning, Conversational analytics, Multi-channel support and Customization. It Provides integrations with popular messaging platforms, as well as social media platforms and CRM systems.
  2. Intercom: Intercom is a customer communications platform that helps businesses build relationships with their customers through personalized, messenger-based experiences. Intercom offers a variety of features, including Chatbots, Live chat, Email marketing, In-app messaging
  3. Drift: Drift is a conversational marketing platform that helps businesses connect with buyers at the right time, with the right message, through chat. Drift offers a variety of features, including Chatbots, Live chat, Email marketing, Video chat, Sales automation.
  4. ManyChat: ManyChat is a chatbot platform that allows businesses to create and manage chatbots for Facebook Messenger, Instagram Direct, WhatsApp, Telegram, and SMS. ManyChat offers a variety of features, including drag-and-drop chatbot builder, Integrations with CRM and marketing automation platforms.
  5. Wati: Wati is an end-to-end WhatsApp API solution that helps businesses of all sizes connect with their customers on WhatsApp. Wati also offers a variety of features that make it easy for businesses to use WhatsApp, such as drag-and-drop chatbot builder, NLP, ML, Integrations with popular CRM and marketing automation platforms.

If you are looking for a chatbot platform that can help you to improve your customer communication and support, you can go with with no worries. is a powerful and flexible chatbot platform that is suitable for businesses of all sizes.

Why use

Utilising can yield a multitude of advantages, precisely tailored to your unique requisites and aspirations. Here are compelling rationales for contemplating its implementation:

  1. Efficient Customer Support: assures round-the-clock customer support, ensuring timely assistance and responses, thereby augmenting overall customer contentment.
  2. Exemplary Lead Generation: The platform excels in lead generation, employing automated conversational agents to amass data from potential customers, assess leads, and trigger the sales process, culminating in the acquisition of invaluable leads and amplified sales.
  3. Personalised Recommendations: proffers personalised product recommendations rooted in user interactions, preferences, and behaviours, heightening the shopping experience and amplifying conversion rates.
  4. Prompt Response Times: Automated chatbots facilitate swift responses to user inquiries and requests, elevating user engagement and guaranteeing punctual customer support.
  5. Seamless Ecommerce Integration: seamlessly integrates with e-commerce platforms such as Shopify and WooCommerce, streamlining the augmentation of the online shopping experience and the provisioning of customer support within these platforms.
  6. Effective Marketing Automation: Harness for marketing automation, encompassing the delivery of tailored content and product recommendations to users, ultimately propelling augmented sales and user engagement.
  7. Data Collection and Feedback: The platform amasses invaluable user data and feedback, expediting informed decision-making, product enhancement, and enhanced customer gratification.
  8. Customization Flexibility: extends customization capabilities, permitting the harmonisation of the chatbot’s demeanour and responses with your brand and specific business prerequisites.
  9. No-Code Chatbot Development: If coding expertise is lacking, may provide a no-code chatbot builder, democratising access for businesses devoid of technical acumen.
  10. Security Assurance: Ensuring the safeguarding of user data’s privacy and security is paramount, and should be fortified with robust security measures to shield sensitive information.
  11. Cost-Effective Solution: Depending on its pricing model, can serve as a cost-effective solution for delivering customer support, lead generation, and marketing automation, frequently surpassing the cost-efficiency of additional staffing.

Aisensy vs

Aisensy and are both very good choices as chatbot platform. Lets have a look on key differences between Aisensy and
Ease of UseAiSensy boasts a user-friendly interface that operates smoothly, ensuring a 99.9% uptime. You’ll encounter no challenges while interacting with the UI in your daily is designed to be extremely user-friendly, making it accessible to individuals with limited technical expertise.
FeaturesUtilising AiSensy’s WhatsApp Engagement Suite, you have the capability to transmit broadcast messages to an unlimited user base, automate notifications through integrations, provide live chat accessibility across various devices, and effortlessly integrate a WhatsApp Chatbot for the automation of customer support processes.At the core of’s mission is the creation of chatbots and comprehensive customization. It prioritises intuitive design, flexibility, and the ability to develop chatbots for diverse applications.
IntegrationAisensy offers integration capabilities with multiple platforms; however, it’s essential for businesses to confirm the extent of compatibility with their specific software and tools to ensure seamless offers integration capabilities, facilitating the seamless connection of chatbots with other tools and platforms as required.
PricingAisensy offers its users various pricing plans but even the initial or the basic plan starts with price which is relatively costly from the other platfroms like, presents flexible pricing plans, ensuring it remains a cost-effective solution suitable for businesses of different sizes and budgetary considerations. It provides 7-days free trial also.


In conclusion, Aisensy is a platform designed to enhance WhatsApp engagement for businesses. It offers features such as WhatsApp broadcasting, automated notifications and reminders, live chat support on multiple devices, and the integration of WhatsApp chatbots for automated sales and customer support.

Frequently Asked Questions

AiSensy is a comprehensive WhatsApp Engagement Platform that leverages the Official WhatsApp Business APIs. With AiSensy’s WhatsApp Engagement Suite, businesses gain the ability to conduct WhatsApp Broadcasting, automate notifications and reminders, offer Live Chat across various devices, and seamlessly integrate a WhatsApp Chatbot for automated sales and customer support.

Aisensy serves to elevate WhatsApp engagement for businesses by facilitating WhatsApp broadcasting, automating notifications and reminders, delivering live chat on multiple devices, and integrating WhatsApp chatbots for streamlined sales and customer support automation.

Yes, Aisensy works with WhatsApp.

The companies using Aisensy to increase their lead generation and building a strong customer interaction are Cosco Sports Equipment, Refrens, Hatke, Keeros SuperFoods, Skullcandy, LiveLong Wealth, YDS Creative Studio, Tule Interactive, NMIMS and such more.

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