What are E-commerce Chatbots?
An AI-powered software application that is designed to interact with users in a conversational manner and assist them with various aspects of their online shopping experience is called a chatbot for e-commerce. It integrates an e-commerce platform or messaging platform to serve as a virtual assistant in helping users find products, resolve their queries, recommend products and assist in their purchase process. It enhances customer experiences and improves operational efficiency by providing round-the-clock support. It also aids in customer inquiries, order tracking, payment tracking and transactional support. It minimises workload and by automating routine work, it saves costs.
Why should you use E-commerce chatbots?
A well-designed e-commerce chatbot can be used in the following operations.
- To enhance customer interactions,
- To streamline operations improve sales and increase customer satisfaction and loyalty for your e-commerce business.
- It will also keep your audience busy while helping them out. This engagement will, in turn, can keep people on your website for longer, thus improving SEO.
- They also finish the task of engaging the audience at a better pace so that humans can focus on high-level, strategic, and engaging activities that cannot be replicated by machines.
Top 14 E-commerce Chatbot for E-commerce Industry In 2023
India’s top platform for building no-code chatbots, Chatbot.team, aids companies in automating their sales and customer service procedures. It enables the ability to target and segment audiences precisely, redefining customer engagement and creating more individualized experiences. Our chatbot solutions boost your communication strategy by enabling you to create tailored messages that genuinely resonate with your audience. It delivers individualized offers, suggestions, and content that resonates to increase engagement, trust, and conversions for your company. With features like chatbots powered by AI, customization choices, integrations, NLP, analytics, multi-platform support, and 24/7 accessibility, it gives your business a boost.
Features of Chatbot.team
The platform provided by Chatbot.team has a number of features that make it simple to construct chatbots, such as:
- Platform without coding: Chatbot.team’s platform is made to be simple to use, even for companies without coding expertise.
- Scalable and adaptable: Chatbot.team’s platform is made to be flexible, enabling companies to build chatbots that are tailored to their particular requirements.
- A drag-and-drop interface, a library of pre-built chatbot components, and a visual editor for designing chatbot flows are just a few of the many features that make it simple to create chatbots on the Chatbot.team platform.
- Reliable and secure: Businesses can have faith that their chatbots will be available when they’re needed thanks to Chatbot.team’s platform.
- Services from Chatbot.team are reasonably priced, making them a fantastic choice for companies of all sizes.
Services provided by Chatbot.team
Businesses can design and use chatbots with the help of a number of services offered by Chatbot.team. Among these services are:
- Chatbot development: Chatbot.team provides a no-code platform that enables companies to develop chatbots without having any programming knowledge. They provide a visual editor for building chatbot flows, a library of pre-built chatbot components, and a drag-and-drop interface on their platform.
- Chatbot deployment: Chatbot.team assists companies in putting their chatbots into use across a range of channels, such as websites, mobile apps, and messaging systems. Additionally, they provide a selection of deployment choices, such as on-premises, cloud-based, and hybrid deployments.
- Chatbot upkeep and support: Chatbot.team provides a range of services to assist companies with upkeep and support for their chatbots.
- Monitoring of chatbots: Chatbot.team keeps tabs on chatbots to make sure they are functioning properly and promptly responding to requests.
- Troubleshooting chatbots: Chatbot.team assists businesses in resolving chatbot problems, such as when chatbots fail to answer requests or give inaccurate or insufficient information.
- Chatbot training: Chatbot.team assists firms in instructing their chatbots to respond to fresh inquiries and enhance their functionality.
- Analytics for chatbots: Chatbot.team offers businesses analytics information on their chatbots, including the number of questions answered, the typical response time, and the satisfaction rate. The performance of the chatbot may be enhanced, and its effects on the company can be evaluated, using this data.
Other services provided by Chatbot.team include chatbot consultation, chatbot marketing, and chatbot integration.
Pricing Plans of Chatbot.team
This chatbot offers three plans for its users, who can select the plan according to the needs of their business.
- Free Plan: It works for a period of 14 days.
- Premium Plan: Its price is ₹ 6500/ month.
- Enterprise Plan: Its price varies with the features added. Contact the sales team for further details.
Enagati is a well-liked platform for building chatbots and virtual assistants, particularly those employed in the healthcare industry. Healthcare chatbots created on the Engati platform can help patients and healthcare providers in a number of ways. It acquires, engages, and retains more customers, faster with an enterprise-grade, Conversational AI platform powered by eSenseGPT. It drives superior customer experiences with Gen-AI powered Chatbot, Live chat, Campaigns & more. It generates leads, increases conversions, and improves customer experience across channels. It also Trains your bots in seconds with eSenseGPT.
Features of Engati
- Every conversation is stitched into one view: By streamlining omnichannel interactions with the one-view inbox, it maintains track of customers who connect with it through various touchpoints.
- A better, faster, stronger way to connect with customers: It facilitates efficient contact with our complimentary AI chatbot, which offers round-the-clock lead generation, support optimization, and individualized chats.
- Create an omnichannel customer experience with your AI chatbot: It makes omnichannel customer engagement possible. It can deploy your bot on WhatsApp, Facebook, Instagram, and 10+ other channels to offer an omnichannel customer experience. It allows for seamless integration across multiple channels for both customer and enterprise needs. Regardless of what channels your customers prefer, Engati provides an all-in-one customer engagement platform that powers your omnichannel customer experience.
- Multiply your revenue with Chatbots and Live Chat: Human touch and automation should be in balance. With Live Chat, you can set up prompt responses, close sales, and work with clients in real time. The improved timing increases sales, thus generating more revenue.
- Create experiences that draw in customers: It provides the best experiences centered around fluidity. With customers always on the go, they’re constantly switching channels to get what they want. It reaches your customers across the multichannel customer journey.
- An easier way to build bots: It creates bots with Engati’s drag-and-drop conversational modeller using minimal coding. Once built, it deploys the chatbot in seconds.
- Simplified bot training: It simplifies your knowledge base with FAQs, Intents, Cognitive Search, and DocuSense—perfect to support your customers, whether it’s dusk or dawn.
- NLP Engine: State-of-the-art the NLP Engine delivers personalized experiences, fuelled by context and intents, across all touchpoints of your customers’ journey.
- Services provided by Engati
- Everything you need, under one fully integrated platform: It balances automation with the human touch and sets up quick replies, closes sales, and collaborates with customers in real-time with Live Chat.
- A new age of customer experience – powered by Live Chat: By providing the live chat feature, it grows sales and improves retention by personalizing each conversation. It powers your customer interactions with a seamless experience utilizing automation and human agents.
- Video Call Service: It empowers customer interactions by offering users the option to connect with agents over a video call. With Engati’s video conversations, users and agents can share their screens, resulting in quicker issue resolutions.
- Auto-translation: With Engati’s two-way auto-translation, translate messages back and forth between the user and the agent. It translates live chat conversations in real time and replies to users in their preferred language.
- OneView inbox – It has a one-stop shop for all communication and efficiently responds to all customer interactions without hopping between channels. Tie every customer conversation together, all from a single inbox.
- Intelligent routing of customers to the right agents: Customers hate being drifted across multiple agents before reaching the right one. Auto-route conversations based on context and historical data to provide a quick, intelligent, and personalized chat experience.
- Simplified chatbot development and training: The chatbot gets trained in seconds using our proprietary DocuSense technology. DocuSense is a solution that saves you time and loads your knowledge base onto our platform with ease. It just need to upload your document and watch our cutting-edge NLP Engine take out all the stress of handling repetitive questions.
Limitations of Engati
- The price might be a bit on the higher side when compared to others.
- The bot could be more customizable using external technology and better compatible with other web apps.
Pricing of Engati
- StarterPlan: This plan is free.
- Professional Plan: This plan costs $79 per month.
- Business Plan: This plan costs $249 per month.
- Enterprise Plan: Contact the sales team for further enquiries.
This platform enables enterprises to build conversational AI systems that allow users to converse with applications and electronic devices in free form, natural language, using speech or text.
Features of Haptik
- It caters to all your business and customer needs from one single platform optimized at every stage of your Conversational AI journey to drive exponential value in minimum time.
- It identifies top use cases from CRM tickets and chat transcripts.
- It has drag and drop editor to design use cases and workflows.
- It has a Live support agent which provides seamless support in human hands off.
- It’s proprietary NLU leads the industry with the most human-like conversational experience for your customers. Its tailormade industry-specific NLP, Machine and deep Learning models ensure maximum accuracy as compared to other NLU engines and reduce bot fails.
- Its AI-driven Analytics uncovers business insights by tapping into real-time conversation data with Smart Funnels, AI recommendations, CSAT & NPS.
- It drives personalized & consistent conversations across channels that the customers use every day. The use of powerful out-of-the-box integrations to unify all your customer experience tools together & provide elevated customer experience end-to-end.
Services of Haptik
- It enhances the Conversational AI strategy with a dedicated Customer Success Manager who understands the business goals & objectives and aligns the bot to meet such needs.
- It enables Enterprise-grade architecture with 200k CCU and 99.9% uptime. Its compliance with GDPR and ISO: 27001 ensures the highest security practices in place for the brand.
Limitations of Haptik
- The complexity level of entities is a little difficult for people who are from non-coding backgrounds.
- Integration of Whatsapp Products with business processes is a little difficult.
- Pricing is on the higher side for small businesses.
Pricing of Haptik
- Starter plan:It has 8000 conversations monthly.
- Growth Plan:It has 16000 conversations monthly.
- For price details, contact sales team.
The chatbot platform Tidio was created especially for the finance sector. It offers a wide range of functions, such as the capacity to connect with CRM platforms, build individualised interactions, and automate processes. With the help of a robust chatbot builder, it automates sales. It can quickly find new leads and increase revenue for your company.
Features of Tidio
- Automatic replies: It automatically answers questions about product availability, order status, shipping, and return policies.
- Upselling system: It uses chatbots to recommend products and offer discounts to convince customers to make a purchase.
- Efficient teamwork: It assigns recurring questions to chatbots and makes the team focus on issues requiring a human touch. Thus, it reduces cost of human intervention.
- Order placement: It allows customers to make a purchase directly in the widget on the website and increases the order value.
- Intuitive chatbot builder: It helps in making your own chatbot within minutes using a drag-and-drop builder. No coding is required to make a chatbot.
- Ready-to-use templates: The user can pick from the various pre-designed templates and quickly add the desired chatbot to the website.
- Satisfaction surveys: It prepares short goodbye surveys and collects insights from customers to improve products and services.
- Cart-saving tool: It engages customers while they’re browsing the website to stop them from leaving and buying elsewhere.
Services of Tidio
- AI-Powered customer service platform combines AI and human support for excellent customer service and solves up to 70% of customer problems with conversational AI by providing hands-on support with live chat and helpdesk.
- It answers questions in seconds with Lyro AI. It replies to customer messages with a conversational AI that sounds human. Lyro answers up to 70% of customer questions with natural conversations, freeing your agents to solve complex tickets.
- It engages website visitors with Live Chat. It tracks users across your website and sees what pages they’re browsing in real time. It engages your visitors through the live chat widget and offers personalized discounts based on their activity to turn them into loyal customers.
- It generates more leads with 35+ pre-defined chatbot templates to generate leads and reduce cart abandonment. It sets up custom greetings for new and returning visitors automatically recommends related products and offers discounts to increase your conversions.
- It connects your account to Tidio multichannel and sees all your WhatsApp, Messenger, Instagram, email, and live chat messages in one panel.
Limitations of Tidio
- Due to the drag-and-drop feature, the entire chatbot can start to form a jumbled mess if you’re not careful.
- The tutorials are missing in some languages. So it makes it difficult for users to understand.
Pricing of Tidio
Apart from the free plan, it has varied plans for which the user can contact the sales team.
Giosg is a platform for sales acceleration. By connecting directly with your most valued leads online at the appropriate moment with our conversational marketing, sales, and support solutions, it successfully enhances conversions and quickens your lead-to-deal process.
Features of Giosg
- It directs users who leave form pages and displays shorter, other forms.
- Users can build workflows to reveal offers at the best time, preventing discounts from being delivered to every visitor, and generate offers and discounts to help convert hesitant visitors.
- Without requiring visitors to install any plugins or other software, CoBrowse enables users to share guests’ browser sessions while still carrying on phone or chat discussions.
- Users can specify rules to control where and when lead forms appear, and lead forms can be configured to automatically appear outside of agent working hours.
Cons of Giosg
- Without integrations, the custom report feature is slow and confusing, because of the lack of knowledge on how to analyze the reports and the data.
- Due to the complicity, there are errors to be solved from time to time.
Pricing of Giosg
Contact the sales team for detailed pricing.
Customer.ai is an intuitive platform that automates your lead generation efforts automatically so you can convert leads into customers. By giving you access to millions of consumers and influencers who match your ideal customer profile, this cutting-edge platform assists you in finding these potential customers. With Customers.ai’s user-friendly platform, anyone can easily start outbound marketing campaigns that generate leads.
Features of Customer.ai
It is suitable for Small and Mid-size businesses. It supports AI/Machine Learning. It is suitable for Marketing and Advertising and assists Marketing Management.
Cons of Customer.ai
It does not support many features thus is not reliable.
Pricing of Customer.ai
For price details, the sales team can be contacted.
Chatfuel is a messaging platform for e-commerce marketers and business owners who aim to increase lead generation and qualification, upsell, cross-sell, and boost revenue on WhatsApp.
Features of Chatfuel
- It improves customer service and response times by allowing multiple agents to handle messages within a single WhatsApp number.
- It has Alerts/Notifications feature to notify or alert the customer.
- It supports Customizable Branding for our business.
- It helps in Campaign Management in marketing.
- It has a dedicated Activity Dashboard.
- It provides Content Management, Mobile Access and Multi-Channel Marketing.
Cons of Chatfuel
- Documentation is poor. There is no support for subroutines, or jumping around a conversation.
- NLP is not as good enough as it should be. Sometimes the bot fails to recognize the user’s inputs and does not respond.
Pricing of Chatfuel
The trial version gives 50 conversations per month. For the paid plans, the sales team can be contacted.
Live chat software called Botsify is available around-the-clock. Businesses can engage with customers in real-time, send personalised messages, and easily provide bot support to increase sales and please customers. Botsify connects to Facebook Messenger and Skype in addition to the standard email communication channels like Messenger, Website, Whatsapp, Instagram, and email to give you a comprehensive, holistic view of your customer communication while still delivering prompt customer support when they need it most.
Features of Botsify
- It uses AI/Machine Learning for its work.
- It generates Automated Responses for user queries.
- It has a built-in Chatbot.
- It is equipped with Natural Language Processing.
Cons of Botsify
- The learning curve is steep, and navigating through the features is more challenging which, contributes to a frustrating and inefficient experience.
- The bot’s performance is inconsistent and unreliable. It often misinterprets user queries, which leads to irrelevant responses and an overall subpar user experience.
Pricing of Botsify
For pricing details, the sales team can be contacted.
BotCore is an accelerator that helps businesses create and launch AI-powered conversational bots that are specifically tailored to their needs. It can make use of any AI service currently offered using “Cognitive Abstraction” and will scale for future services.
Features of BotCore
- The knowledge base of the bot is central to its functioning. It supports in creating Guided Conversations, handling Q&A scenarios, entity fulfilment and actions.
- Using message definition language BotCore helps define bot responses to reach various platforms without alterations of any kind. BotCore enables the bot to grasp the context of a conversation and curates responses.
Pricing of BotCore
For pricing details, the sales team must be contacted.
DialogFlow is a Google-owned natural language processing platform that can be used to build conversational applications like chatbots and voice bots. It is a platform that provides a use-cHeease-specific, engaging voice and text-based conversations, powered by AI. Dialogflow translates end-user text or audio during a conversation to structured data that your apps and services can understand. You design and build a Dialogflow agent to handle the types of conversations required for your system. A Dialogflow agent is similar to a human call centre agent.
Features of DialogFlow
- Generative AI-Vertex AI Conversation and Dialogflow enable the quick creation of agents. Connect your website or documents to your Dialogflow CX agent to make use of huge language models that can automatically produce responses from the material.
- visual Flow Builder -With interactive flow visualisations, developers can immediately observe, comprehend, change, and share their work, cutting down on development time. Additionally, it makes it simple for teams to collaborate.
- omnichannel implementation -In your contact centres and on your digital channels, build once and deploy everywhere. Integrate your agents seamlessly with telephony partners like Genesys, Avaya, and Cisco as well as across platforms like online, mobile, and messenger.
- models for state-based data -Utilise pre-existing intentions, logically construct transitions and data conditions and handle supplementary inquiries to enable users to veer off subject and then gracefully return to the primary flow.
- Complete management– You don’t need any other specialised software; Dialogflow can take care of all your agent management requirements, including CI/CD, analytics, experiments, and bot evaluation.
Cons of DialogFlow
Being new, it cannot be trusted much.
Pricing of DialogFlow
Dialogflow is priced monthly based on the edition and the requests made during the month. For details, the sales team must be contacted.
A chatbot is a computer-generated application that is capable of having a conversation. Flow XO provides a user-friendly and feature-rich AI chatbot platform that allows anyone to build code-free online chatbots swiftly.
Features of FlowXO
- It provides a virtual welcome mat to our business by providing a friendly greeting before guiding them through the site.
- It pre-filters lead and helps to maximise its lead potential.
- It provides light-hearted entertainment while showing the brand’s sense of humour.
- It gathers information by asking a series of simple questions and validating the answers provided.
Cons of FlowXO
Being too friendly, shows a level of unprofessionalism.
Pricing of FlowXO
The basic plans start at $19 per month. The details can be obtained by contacting the sales team.
The Pandorabots platform allows them to continually improve and target their chatbot content based on real-time student usage.
Features of PandoraBots
- It is multi-lingual and can write scripts in any language.
- It is aware of the context of the case and has a smarter decision tree.
- It is voice-enabled and can handle voice-to-text and text-to-voice translations easily.
Pricing of PandoraBots
After the free trial, the plan starts at $19 per month. The details can be obtained from the sales team.
Verloop provides a platform for personalized conversation with leads. It helps in one-to-many conversation. It helps in creating an impact on leads, converting them into customers.
Features of Verloop
- It supports a Live chat system and has built-in Analytics.
- It helps in scheduling appointments of the customers and helps in reporting and providing notifications.
- It helps in Email Marketing and Performance Analysis.
- It has Live Customer Support.
Pricing of Verloop
According to the requirements, detailed pricing can be obtained from the sales team.
A chatbot platform called ManyChat enables organizations to automate operations related to sales, marketing, and customer care. It may be used to build chatbots for SMS, WhatsApp, Facebook Messenger, Instagram, and Telegram. Even organizations without prior chatbot knowledge can easily construct chatbots using the drag-and-drop interface provided by ManyChat.
Features of Verloop
- Natural language understanding
- Integration with Facebook and CRM
- Identify interested leads and conversions
- Instant response
- Large community
- Predefined Template
Drawbacks of Verloop
- Limited customization
- Not appropriate for all tasks
Pricing Plan of Verloop
In the free plan of Manychat, the first 1000 contacts are free, then paid plans start at $10/month and for the details, the sales team can be contacted.
How to choose an E-commerce chatbot?
Choosing an e-commerce chatbot involves careful consideration of your business goals, customer needs, technical capabilities, and available resources. Here’s a step-by-step guide to help you choose the right e-commerce chatbot for your organization:
- Define Your Objectives: We must understand why we need an e-commerce chatbot. We must know what we want to achieve with the chatbot. Clear goals will guide our selection in increasing customer care service, increasing engagement, providing business-related advice, or streamlining related operations, clear objectives will guide our selection. We must analyze our customers’ preferences and problem points and what are the most common queries they have. We also need to identify areas where a chatbot can provide value and enhance their experience.
- Choose the Platform: Depending on our requirements and budget, we must choose the appropriate type. There are rule-based chatbots and AI-powered chatbots. Rule-based chatbots follow predefined rules, while AI-powered chatbots use machine learning to understand and respond to user queries more dynamically.
- Choose the chatbot type: The decision between rule-based and AI-powered chatbots is influenced by your specific business requirements, money, technological competence, and the level of complexity you demand in your chatbot’s interactions. Rule-based chatbots operate based on predefined rules and triggers, suitable for handling simple tasks, quickly addressing FAQs, and providing basic information. They follow programmed dialogues and lack contextual understanding. These chatbots are easy to set up and maintain, making them effective for straightforward interactions and predictable user requests. AI-powered chatbots offer enhanced user experiences by delivering personalized and human-like interactions. While rule-based chatbots have a lower initial setup cost, AI-powered chatbots offer a higher long-term return on investment due to their advanced capabilities. AI-powered chatbots are better equipped for scalability as business needs evolve, but their development and training demand more time and resources. Finally, if our company requires simple interactions and has a minimal budget, a rule-based chatbot may be appropriate. An AI-powered chatbot, on the other hand, is a preferable solution if you want to provide sophisticated, personalized, and dynamic interactions that can adapt to user preferences over time. When making your decision, keep your specific use cases and future scalability requirements in mind.
- Discuss the Design and Development Process: A chatbot’s design and development process includes numerous stages, from conceptualization through deployment. Developing a successful chatbot involves several key phases: defining objectives and tasks, selecting the appropriate chatbot type and platform, designing a user-friendly experience, training AI capabilities, gathering and refining data, creating on-brand content, rigorous testing, deployment, monitoring performance, continuous improvement based on user feedback, ongoing maintenance, security compliance, and user education. Each step contributes to a well-rounded and effective chatbot implementation.
- See Available Integration Options: Chatbot integration means you are connecting the chatbot with various platforms. It’s an entire process to deploy the chatbot on various social platforms and applications. Depending on your e-commerce goals and target audience, you can choose the most appropriate integration options. Here are some common chatbot integration options:
- Website Integration: Embed the chatbot directly on your e-commerce website using a chat window or widget. It offers real-time assistance to users browsing your site, answering their questions, and providing support.
- Messaging Platforms: Integrating your chatbot with messaging apps like Facebook Messenger, and WhatsApp and engaging with users on platforms they are already familiar with, thereby expanding your reach.
- Social Media: Connect your chatbot to social media platforms like Facebook, Twitter, or Instagram and engage with users who interact with your e-commerce brand on social media and provide instant responses.
- Test and Launch Your Chatbot: Testing verifies the functionality, usability, and performance of the chatbot. Usability, functionality, performance, and security are assessed, with user feedback and incorporated. These processes ensure the chatbot operates smoothly, provides accurate responses, and offers a positive user experience. Once successfully integrated and tested, the chatbot is ready for deployment.
What are the Future Trends in E-commerce Chatbots?
Some prospective E-commerce chatbot developments for the future include:
- Advanced Natural Language Processing (NLP): E-commerce chatbots’ NLP capabilities will probably continue to advance, allowing for more natural and human-like discussions. This will increase user engagement and streamline communications with chatbots.
- Personalization: Chatbots will improve at making the purchasing experience more tailored. To make product recommendations, give customised discounts, and deliver more pertinent information, they will leverage client data and preferences.
- E-commerce chatbots may include the ability to perform visual searches. Users can provide photos or images of products they are interested in, and chatbots will find and suggest related products.
- Voice Commerce: As voice assistants like Alexa and Google Assistant gain popularity, e-commerce chatbots will probably incorporate voice commerce features, enabling users to make purchases via voice requests.
- E-commerce chatbots could make use of augmented reality (AR) and virtual reality (VR) technologies to provide immersive purchasing experiences. The ability to digitally try on apparel and view how furniture will look in their homes is available to customers.
- Customer service and support: Chatbots will increasingly act as the primary point of contact for regular questions and problems. More complex customer care queries might even be handled by sophisticated chatbots.
- Future chatbots might have emotional intelligence built into them in order to recognise and react to user emotions more effectively, leading to more sympathetic conversations.
- Ethical AI: A significant amount of attention will be paid to making sure that e-commerce chatbots follow moral standards and steer clear of prejudice in their suggestions and interactions.
- User Education: Chatbots may help users learn more about goods, services, and market trends, which will improve their overall buying experience.
E-commerce chatbots are gaining popularity as a means of enhancing the user experience. Chatbots can free up human agents to concentrate on more complicated problems by automating routine customer support duties. They can also offer round-the-clock assistance, which is crucial for companies that operate in various time zones. It’s critical to select the best e-commerce chatbot for your company among the wide variety of options accessible.